Support

It is our number one priority to keep our customers satisfied and make the handling of our products as simple as possible. For general questions about products or services, our operators are always available to answer any inquiries you may have. You can also use our support forum to ask other SSV customers.

For more technical inquiries, our support team is dedicated to help you solving any problems you may run across with our products in an efficient manner. To accomplish this, please contact us by telephone or on electronic way - by e-mail, fax or our contact formular - around the clock.

In order to assure quick and targeted support, please include the following information:

• Product name
• Serial number (usually found on the bottom of the device)
• Operating system used
• Your type of computer and peripherals
• Firmware or (Kernel) driver version
• Detailed problem description